![]() ![]() ![]() Even after easing some restrictions, tourism and hospitality businesses such as restaurants were asked to undertake only take-outs, reduce their seating capacity, or use contactless services in certain countries ( Kim and Lee, 2020). The unexpected and reduced performance of the industry was in part driven by external factors such as destination governments’ restrictions and protective measures such as lockdowns, travel bans, and the temporary closure of tourism and hospitality facilities in various countries ( Gössling et al., 2020). The emergence of the COVID-19 pandemic has had a devastating impact on the hospitality and tourism industry, with performance indicators showing either negative or slow growth rates ( Jiang and Wen, 2020, Sigala, 2020). ![]()
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